Don't Get Caught With One Star Reviews

"Found a hotel with EV charging. Was so happy to book it. When I got there the station was dead. No one knew how to work the charger. I had to cancel my reservation and book last minute elsewhere."

"If you are driving an electric vehicle, do not rely on this property. They advertise on-site EV charging, but the equipment is completely broken. I tried every single charger available on the premises, and none of them were functional, which completely disrupted my travel plans."

These reviews are becoming more common.

EV Charging Brought Them In, Dead Stations Brought Bad Reviews

These guests did not stumble onto the hotel by accident. They searched for EV charging, found the property, and booked it for that reason. The charger is what closed the sale. When it didn't work, they didn't just leave a bad review. They left a warning for every EV driver searching for that same hotel.

This is the part most hotel operators are not thinking about. Your chargers are listed on every major charging map and booking platform whether they are working or not. EV drivers are routing to your property based on those listings. Broken stations are not just an inconvenience. They are a promise your hotel is publicly breaking.

EV Drivers Are a Growing Guest Segment You Want to Keep

The travelers who filter for EV charging tend to stay longer and spend more at the hotel restaurant and bar while their vehicles charge overnight. They are exactly the kind of repeat, high-value guests every hotel wants to attract.

They booked because of the charger. If they show up and it's broken, unavailable, or impossible to find, that one bad experience travels fast. EV drivers recommend hotels to each other, and they warn each other, too.

A Charger in the Parking Lot Is Not Enough

Some hotels install a station or two and check the box. But chargers that are broken, hard to find, or that no one on staff can troubleshoot are no different than having no chargers at all.

The hotels that are winning with EV travelers are treating charging as part of the guest experience, right alongside clean rooms, reliable connectivity, and a smooth check-in. The stations need to work every time, and when guests have a question, your front desk needs to have an answer.

Getting Started Is Simpler Than You Think

For qualifying properties, EV charging hardware can be fully financed, installed, and managed at zero upfront cost. The right setup depends on your property's electrical infrastructure and your goals, but the conversation starts with understanding what your building can support.

If your hotel already lists EV charging, make sure the experience matches the expectation. If you don't have it yet, the window to get ahead of your competitors is still open, but it is closing every quarter.

Contact REVS to find out what it takes to bring EV charging to your hotel property.